Text messaging and opt-in
What these texts are
Local service businesses (plumbers, HVAC, cleaners, dentists and others) use Seyclops to text their own customers, about a service those customers booked or received. Seyclops (Fify Now LLC) sends the texts on the business's behalf, and every text starts with the business's name. The texts are:
- a request to review the service after it is done, and at most one reminder;
- booking confirmations and appointment reminders;
- replies to messages the customer sends the business.
Message frequency varies, usually one to four messages per service. Message and data rates may apply. Reply STOP to opt out at any time, HELP for help. Consent is never a condition of buying anything.
How customers opt in
A customer gets texts only after agreeing to them in one of these three ways. Seyclops records which one, and when.
1. On the business's online booking page
Every Seyclops booking page asks for the customer's mobile number and, on the same form, shows this box right below it. The box is unticked and optional; without it, the customer gets emails instead and is never texted. This is the exact form, shown for an example business named Coastal Air HVAC:
A separate, also unticked box asks about occasional offers. Marketing texts go only to customers who tick that one.
2. In person, at the end of the job
The technician or office asks the customer, using the business's real name:
Only customers who say yes are added. Before Seyclops will text anyone for a business, the business owner or a manager must confirm in the app: “My team asks every customer, by name of our business, whether we may text them a review link (one text plus at most one reminder), and we only add customers who say yes.” Each customer's consent (how and when) is stored on their record.
3. The customer texts the business first
If a customer texts the business's Seyclops number, the business replies to that conversation only.
Sample messages
Opting out and help
Reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE) to any message. You get one confirmation, “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”, and no more texts. Reply HELP for help, or email hello@seyclops.com. Carriers are not liable for delayed or undelivered messages.
Your information
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. See the Privacy Policy and Terms (SMS Terms section).