Review request text and email templates that get answered

By the Seyclops team · Updated 2026-10-24

The short answer

Send the request the same day the job is done, use the customer’s name and the job, put the direct Google review link in the message, and send at most one reminder. Ask every customer, not just the happy ones.

When to send it

The best moment is right after the job, while the customer is still pleased and the details are fresh. Same-day requests get noticeably more replies than ones sent a week later.

Text message templates

Right after the job

Hi {name}, thanks for choosing {business} today for your {job}. Would you leave us a quick Google review? It takes 30 seconds: {link}

Owner-signed, more personal

Hi {name}, it's Mike from {business}. Thanks for trusting us with your {job}. If we did a good job, a short Google review would mean a lot to our small team: {link}

One friendly reminder (3 to 5 days later)

Hi {name}, just a quick reminder from {business}. If you have a minute, we'd love your honest review: {link}. Reply STOP to opt out.

Email template

Subject: How did we do, {name}?

Hi {name},

Thanks for choosing {business} for your {job}. Reviews help neighbours find a business they can trust. Would you share your honest experience on Google? It takes about 30 seconds:

{link}

If anything wasn't right, just reply to this email and I'll fix it.

Mike, owner

Rules that keep you safe

Ask every customer, not only the ones you think are happy. Selectively asking is review gating and Google prohibits it.
Never offer a discount, gift or prize for a review.
For texts in the US, only message customers who gave you their number for the job, include your business name, and honour STOP replies.

Read the full rules in Google review rules for businesses.

Frequently asked questions

What should a review request text say?

Your business name, the customer’s first name and job, a short thank-you and the direct Google review link. Keep it under 300 characters.

How many times can I ask for a review?

Send the request once and at most one reminder a few days later.

Is it better to text or email review requests?

Texts are usually read within minutes, so they tend to get more reviews. Email works well for customers who prefer it.

Can I send review requests automatically?

Yes. Software such as Seyclops can send the request when a job is marked complete in your job software, and stop when the customer reviews or replies STOP.

Put this on autopilot

Seyclops asks every customer for a review after the job, drafts a reply to every review in your voice, and posts for you. 14-day free trial, no card.

Start free trial Or grade your Google profile free →